Helpdesk Administrator

Swindon, Wiltshire

£24,219

37.5 Hours per week - 8 hour shift between the hours of 0700-1700

Storm Recruitment is excited to present an amazing opportunity for a Helpdesk Administrator to join our client’s dynamic team based in Swindon, Wiltshire. This role plays a crucial part in a high-profile education sector contract where you'll be the go-to person for all hard and soft service inquiries. If you have a background in general administration and possess strong IT skills, we want to hear from you!

Key Responsibilities:

• Support delivery of planned and reactive maintenance services.
• Handle direct requests via phone and email professionally.
• Monitor feedback from site operatives to ensure top-notch customer satisfaction.
• Assist in administration of sub-contractors and suppliers.
• Collaborate within a small team to meet shared objectives.
• Greet and host visitors to the site ensure their visits run smoothly.
• Provide comprehensive administrative support to the contract.
• Raise purchase orders and manage invoicing processes.
• Compile information for monthly reports from various service lines.
• Carry out additional tasks as requested to support the team.

Profile of a Successful Candidate:

• Proven experience in a similar administrative role.
• Ability to work and prioritize under pressure.
• Good understanding of PFI contracts (an advantage).
• Experience in monitoring contractual SLA’s and KPI’s.
• Excellent IT skills with proficiency in MS Word, Excel, PowerPoint, and Outlook.
• Strong interpersonal and customer service skills.
• Good verbal and written English communication.
• Detail-oriented with a commitment to continual improvement.
• Self-motivated and able to work independently.

More about the role

• Opportunity to work within a supportive and collaborative team.
• Gain valuable experience in the education sector.
• Potential for personal and professional development.
• A dynamic working environment with varied responsibilities.

If you’re excited about this opportunity and believe you fit the bill, don’t hesitate! Click apply now