Security Service Engineer

Storm Recruitment (Swindon) Ltd Published: July 20, 2017
Job Type
Category
Salary
£22-30k basic, up to £36k with overtime – car, phone and laptop included.

Description

Location

  • Reading, London & surrounding areas

Specific Knowledge

  • Experience in Galaxy, Aritech and General Intruder alarm systems. CCTV and Access Control knowledge and experience
  • Lenel, Cortech, Indigo Vision, Genetec and S2 experience would be advantageous but not essential
  • Strong knowledge of the Security Systems industry
  • Be able to identify potential sales leads and pass on to sales department
  • Good communications skills
  • Good time management and planning skills

Professional Experience

  • Relevant field servicing and technical experience
  • Proactive response to all situations; ability to work alone and think on your feet
  • Proven track record of delivering excellent customer service
  • At least 5 years’ experience in servicing security products

Key Product Areas

  • Access Control
  • Intrusion Protection
  • Video Surveillance
  • Door Entry
  • Fire Detection
  • Audio Alarm Verification
  • Staff Protection
  • Public Address
  • Time & Attendance
  • LED Lighting

The Successful Security Service Engineer Will

  • Drive excellent customer service by working with the supervisor and Protection Net Centre Call Centre by utilising the PDA handheld system to react to service calls and PMV’s
  • Service the Banking and Commercial customer base
  • Carry out service calls on a daily basis and react to outstanding weekly PMV’s
  • Have the primary role to drive excellent customer service by working with the supervisor and PNC Call Centre by utilising the PDA handheld system to react to service calls and PMV’s

Security Service Engineer Skills

  • Customer focused
  • Highly organised
  • Team player
  • Attention to detail
  • Excellent communication skills
  • Dedicated approach to the position
  • Knowledge of the security industry
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