Account Manager

Storm Recruitment Published: August 16, 2017
Job Type
£19,000 pa + bonuses & incentives


Job Description: Account Manager

Location: Swindon

Salary: £19,000 per annum plus bonuses and incentives

Role: Full-time, permanent

Days/Hours: Mon - Fri, 9:00am - 5:30pm

Holiday: 25 days

Company Overview

Our client is the UK’s leader in Office Supplies and Service.

Role Specification

Role Objective:

  • To pro-actively advise our range of Office Products and services both to Existing Private and Public Customers
  • Help customers with information and questions about our range of services and provide a friendly reliable and informative service experience.
  • To help the business achieve an agreed range of business objectives while observing our high customer service expectations.
  • To form part of a Service orientated and positive team of Telephone based advisors

Summary of Role Responsibilities:

  • Product and Price query resolution
  • Inform customers of our services and products
  • Process orders
  • Help resolve customer service related queries
  • Handle calls to communicate with customers
  • Work within the team to help deliver a first class customer experience
  • Help promote a positive and ‘can do’ approach to tasks
  • Maintain a professional approach at all times both internally and externally
  • Build meaningful Relationships with customers
  • Work on own initiative to achieve goals

Person Specification



  • Customer Service experience in a pro-active selling environment or similar experience (i.e. experience of selling B2B)
  • Outgoing, articulate, Numerate and positive personality
  • Educated to GCSE; - (Maths and English as a minimum)


  • Office Products Experience would be a real advantage
  • ECDL or similar Computer literacy qualification



  • Able to demonstrate Computer literacy
  • Ability to multi-task handling a range of opportunities simultaneously
  • Understanding of Electronic Purchasing systems


  • Evidence of service related achievements / awards


  • Enthusiastic self-starter driven by the wish to succeed and earn rewards
  • Able to demonstrate a positive attitude toward new account creation
  • Able to demonstrate a Customer Champion commitment
  • Able to demonstrate a common sense approach to problem solving
  • Mature responsible outlook to Customer Service
Drop files here browse files ...

Related Jobs

Community Fundraiser   Swindon, United Kingdom new
September 7, 2017
Quantity Surveyor   Swindon, United Kingdom
August 23, 2017
Facilities Manager   Swindon, United Kingdom
July 20, 2017
Technical Engineer   Swindon, United Kingdom
July 4, 2017